Privacy Policy

Last Updated: March 11, 2026

New Horizons Counseling Center, LLC (“New Horizons,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or participate in our SMS (text message) appointment reminder program.

Contact Information:
New Horizons Counseling Center, LLC
614 Esplanade Street, Lake Charles, LA 70607
Phone: 337‑478‑1411
Email: newhorizons614@gmail.com

We may collect information you voluntarily provide (such as your name, phone number, and email), information related to scheduling or appointments, and limited technical data from visitors to our website (such as browser information or pages visited).

Some information we collect as part of client care may be Protected Health Information (“PHI”). When PHI is involved, we comply with the Health Insurance Portability and Accountability Act (“HIPAA”) and provide our Notice of Privacy Practices separately.

                 We may use information to:

• Provide services, including scheduling and appointment reminders
• Communicate with you about appointments or services
• Improve our website
• Respond to questions or requests
• Comply with legal requirements

We may use cookies or similar technologies to improve website performance and user experience. You may control cookies through your browser settings.

New Horizons offers optional SMS (text message) appointment reminders.

Required Statements:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors only for support services (e.g., customer service). 
• All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
• Text messaging originator opt‑in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. 

 These statements are required by our SMS service provider (Qualifacts/InSync).

We may share information with trusted subcontractors or vendors who provide services to us (such as scheduling or IT support). These subcontractors are permitted to use information only as needed to provide services to New Horizons.

We may also disclose information if required by law, court order, or to protect the safety of clients or the public.

Important: SMS opt‑in data and consent follow the strict rules stated above and cannot be shared except with SMS service aggregators and providers.

We take reasonable measures to safeguard the information we maintain. However, no method of transmission or storage can be guaranteed 100% secure.

• You may opt out of SMS messages at any time by replying STOP.
• You may request corrections or updates to your information by contacting us.
• You may adjust cookie settings in your browser.

Our website is not intended for children under 13, and we do not knowingly collect personal information from children online.

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision.

                                                        If you have questions about this Privacy Policy, contact:
                                                            newhorizons614@gmail.com or 337‑478‑1411.