New Horizons Counseling Center Privacy Policy

Last updated February 20, 2025

New Horizons Counseling Center collects your mobile phone number(s) to enable us to text appointment reminders, follow-up messages, or receive billing inquiries. We do not share your information with third parties. The information is stored through INSYNC to ensure that no one other than New Horizons Counseling Center has access to your information.

Data Collection: What personal information is collected and how.

Personal information is collected through intake forms and/or verbally.

Data Usage: How the information will be used.

The mobile number is only used for appointment reminders, follow-up messages, or to receive billing inquiries.

Data Protection: Measures taken to protect the data.

Examples of TCR compliant data protection measures include: encryption of sensitive data, robust access controls to limit who can view information, regular data backups, conducting data audits to identify vulnerabilities, implementing strong password policies, physical security measures to protect data storage devices, and maintaining procedures for regular review and updates to security protocols; all aimed at ensuring the confidentiality, integrity, and availability of personal data in accordance with TCR regulations.

User Rights: Rights regarding personal data and how to exercise these rights.

New Horizons Counseling Center acknowledges that clients have the following user rights:

  • Right to Access: You can request to see the personal data New Horizons Counseling Center has stored about you, including your phone number and any associated message history.
  • Right to Rectification: If your information stored is inaccurate, you have the right to request corrections to your personal data.
  • Right to Erasure:You can request the deletion of your personal information from a New Horizons Counseling Center’s database, with certain exceptions depending on legal requirements.
  • Right to Object:You can object to the processing of your personal data for specific purposes.
  • Right to Opt-Out:Your most prominent right is the ability to easily opt out of receiving further text messages by replying with the designated keyword "STOP."
  • Clear Opt-Out Instructions:New Horizons Counseling Center will clearly state how to opt out in every promotional text message, should we send promotional text messages.
  • Verification of Identity:When exercising your rights, you may be asked to provide identifying information to confirm your identity before we make any data changes.
  • How to exercise these rights:
    • Reply with "STOP."
    • Contact New Horizons Counseling Center.
    • Reach out to us directly by calling (337) 478-1411 or by sending us an email at newhorizons614@gmail.com to request access, correction, or deletion of your data.
    • Review Privacy Policy: New Horizons Counseling Center is required to have a clear privacy policy outlining how user data is collected, stored, and used. Visit our Privacy Policy.